If your IT needs aren’t yet large enough to warrant a full-time, in-house technician, let MACS be your Full Service IT Department. MACS will provide a fully trained and Apple Certified helpdesk technician at your office every day for as many hours as you need. This gives you access to individual training and support for your Mac centric (or Mac-based department) network. We can work alone and manage the entire IT infrastructure, or in conjunction with an existing PC Centric Helpdesk for complete computer and network support. This provides daily helpdesk support for as many hours as you need (minimum 3 per day) plus access to the Remote IT Helpdesk service, described here.

MACS operates a technical support line accessible between the hours of 9 A.M. and 6 P.M. that is answered by an Apple Certified Consultant, who can remotely access your system to assist you with most any problem, as long as it is not power or network outage related. One additional benefit is that remote telephone support does not incur a travel charge

MACS can customize a training session for an individual or group on most any topic or set of topics, whether it's getting more out of your current software, fun, useful tips and tricks with Apple OSX or easing the switch from Windows to Macintosh. We offer training at your location or ours, and we'll make sure you get the most of your software and hardware investment.

For professional, classroom type training, MACS has partnered with MacTEK Training. Please click here for a list of courses offered

MACS can assist with planning a completely new computer system and network installation from the ground up. Starting with your ISP access, to the firewall, to the wired and wireless network, to the file server, to the backup system, and finally the desktop and laptop computers, we will ensure your computer network environment is optimized for the best performance and reliability possible.

Once you've decided on a new system, you'll need someone to set it up and integrate it into your existing infrastructure. Let MACS help with this, and we'll ensure you're set up properly so you'll get the most out of your investment.

MACS strongly encourages the purchase of AppleCare with all computer purchases, which covers your computer hardware for three years after purchase. If your covered computer needs service or repair, and you simply don't have time to drop if off at an Apple Store, we can help with this. Once it's repaired, we'll deliver the system back to you and reintegrate back into your environment. We may even be able to provide you with a loaner computer to minimize your down time. If your machine is out of warranty, MACS provides expert computer repair, regardless of what type of Macintosh you have or what the problem is.

MACS provides best in class spam and virus filtering, to keep the level of junk and unwanted email to a minimum. In addition, we can install software to disallow web browsers from accessing "phishing" web sites.

MACS technicians are skilled at recovering data from deleted, unresponsive or otherwise "crashed" hard drives. Our recovery efforts are successful much of the time and can cost less than Drive Savers , whom we whole heartedly recommend for advanced data recovery.

MACS team members have been around the Internet for as long as there has been an Internet, so we know our way around helping you find the best connection options, from DSL or Cable, to Single and Bonded T-1's, as well as full or partial DS3's and more. We work with every ISP in the area and with your installation phone number, we can generate a quote showing you all of the connection options available to you.

MACS can remotely monitor your computer and network systems to ensure proper operation and uptime, and we can provide a detailed graph of the services we monitor for your accounting purposes. In addition, we can continuously monitor your mail server to ensure it doesn't appear on a black list preventing you from sending email. We can also monitor your DNS server.

MACS provides expert advice and service if an upgrade is called for. Whether you need more RAM, a larger hard drive or a backup solution, we can ensure you are getting exactly what you need to get the job done!