Course Description
Mac OS X Support Essentials is a three-day, hands-on course that provides an intensive and in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-world experience.
Prerequisites
Students should have the following prerequisite knowledge prior to attending this course:
- Basic Mac OS X knowledge
- Basic troubleshooting experience
Recommended Next
Steps
Demonstrate your knowledge by taking the Mac OS X Support Essentials v10.4 exam (9L0-401)—US$150.
The exam covers a practical knowledge of the features of Mac OS X v10.3 and the basics of managing Mac OS X client systems running Mac OS X v10.4. For specific exam objectives, see the Skills Assessment Guide for the Mac OS X Support Essentials v10.4 exam. To familiarize yourself with the type of questions asked in the exam, see the Sample Test. The Apple Certified Help Desk Specialist (ACHDS) v10.4 certification is granted on successful completion of this exam.
To register for the exam, contact us. You are required to have an Apple Tech ID number before registering for any Apple exam. You can apply for a Tech ID by following the instructions at certifications.apple.com.
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